Poor ownership, poor quality of work, and poor customer service.
It needs to be sanded or sand blasted then repainted with an enamel. Their warranty is crap and offering to spray paint over rust. He also said that the trailer is fine because it rolls, which is also true, the trailer rolls. Rob from Mirage will probably respond to this review saying that he gave me the opportunity to have it painted and that none of this is under warranty, which it true. He passed it off saying that the trailer will last longer than my kids will be on this earth so it's okay. He said I should accept that the entire frame is rusted and it sounds crazy to drive. UPDATE: I finally spoke with Rob Swikert the owner after over a month of going back and forth with Joe.
It's normal for a trailer to have rust and make a ton of noise. Joe - Our warranty doesn't cover any of your issues less the faulty electrical which we have no resources to repair so troubleshoot it yourself and find someone local to do the work. How can you not stand by your product and workmanship? ME - This product does not look or act new and it was manufactured 80 days ago. The sheet on the ramp door is chipping off and I'm going to have to refinsh the entire interior. There are knots and holes everythwhere and it's super flimsy. The plywood they say is high quality but it's really the low grade CDX. This place is a joke and they make the lowest quality products. That's right, 27 hours round trip, plus, gas, food, hotel, and miles on my SUV so they can spray paint it. They offered that if I drive 850 miles each way they would put it on a lift and hit the frame with spray paint. They hide behind their crappy warranty which basically covers nothing. Joe also said that my "expectations are too high" and that I shouldn't expect a brand new trailer to look new, be rust free, and not make a terrible squeaking noise when driving down the street. So everyone sees, and now hears, when I arrive. I work with the federal government and provide first responder services outdoors. I've got 400 miles on this thing and it sounds flat out embarassing when pulling up to a customer's site.
Joe Olvera told me that they don't warranty paint and that a noisy trailer is something I should live with and the noise will eventually go away, but they don't know when. I've spoken with about a dozen friends who have cargo trailers and they all agreed that this is not normal and totally unacceptable. This is the poorest craftsmanship I have ever seen.
The interior dome light is not energized either and the wires going back to the connecting block are dead. I noticed after I purchased it the entire frame is riddled with rust and squeaks so bad that it's embarrassing to drive. This trailer was manufactured 80 days ago. Do not buy a Mirage/TNT trailer! I went back and forth with Joe Olvera in customer service because Rob Swikert the owner refused to talk to me about the defective product that I bought. Worst customer service ever and totally defective product. Novae currently has more than 1,100 employees, 15 manufacturing facilities and maintains an active dealer network of more than 500 partners. Novae has grown both organically and through acquisitions to become the second largest trailer manufacturer in North America. Headquartered in Markle, IN, Novae is one of the fastest-growing and well-respected trailer manufacturers in North America, operating six distinct brands including Sure-Trac, H&H Trailers, CAM Superline, Trailerman, ITI Cargo and Midsota. “This continues our strategy of expanding our geographic footprint by acquiring companies with strong reputations in the industry.” “We look forward to partnering with the Mirage management team to grow the business and enhance its strong dealer relationships across the region,” stated Steve Bermes, CEO of Novae. Markle, IN Novae LLC (“Novae”), one of the fastest-growing and well-respected trailer manufacturers in North America, announced today that it has acquired the assets of Mirage Trailers LLC (“Mirage”). Financial terms of this private transaction were not disclosed.įounded in 2003 and based in Nampa, Idaho, Mirage Trailers primarily focuses on manufacturing enclosed trailers. Mirage currently markets products under both the Mirage® and TNT® brands and sells the majority of its products through a dealer network in the Western US and Canada. Mirage will continue to operate in its current location as a division of Novae.
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